Google has finally connected Google Local Business Center and Street View to help people identify businesses by location and photograph. This is just another step along the way to full augmented reality using digital compass, GPS and camera applications. This, combined with the new Picassa photographs on Street View (cool as hell) and we’ll finally…
An example of a failed effort to get a business to business sign up for digital services – leaving the customer to figure out how to sign up for a given service.
I have tried for years to teach clients what a bad idea it is to add a “Splash” screen to their websites. But many web designers keep pitching them (why I do not understand.) But now Google has given such things a warning shot across the bow by testing a “skip intro” link on search results.
Ok, it’s the middle of the night and I’m sitting in a rock hard airport chair, but my mind is on the takeaways that I have from the SMX Social Media conference. Much of this I knew, but it was heavily re-enforced. The bigest benefit, as with most of these small shows, is the contacts…
In the fast paced world of technical support ticket systems, the goal is to get your issue through the system as fast as possible – but never forget that this is a marketing exercise, and those sending the support tickets are busy human beings who require you to be remarkable every time.
Jakob Nielsen’s latest Alertbox post “Bridging the Designer-User Gap” is almost a follow up to the “Myth of the Genius Designer” which I consider one of my favorites from him.
Red emphasis mine.
….There’s a big gap between designers and the majority of users. …. Generally, if you’re a member of a design team, you are not representative of the target audience. I don’t care if you’re the interaction designer, the graphics artist, the information architect, the writer, the programmer, or the marketer. All of these people:
know too much about the product (be it a website, intranet, application, phone, whatever);
are too skilled in using computers and the Web in general; and
care too much about their own baby (so they can’t imaging visitors bouncing after scanning the homepage for 30 seconds — but that’s what outside users do).
– Jakob Nielsen