A month or so ago I was asked to review an application that would be used on a website for signing up to a seminar. It was DENSE. I had all kinds of little nit-picky items like may we contact you using the phone? may we contact you using email? may we call you by…
Does anyone have any idea how mad vanity phone numbers make customers when you put them on printed material without their numeric equivalent? I wasn’t totally aware of this until the past six months, [large company here] began publishing their vanity customer service number on emails sent to clients from their billing department. Instead of…
Little ALT tags (those little text pop ups you get when you roll your mouse over graphics on well designed sites) can save the day, you know. Take Amazon’s change card info page: Midway through the checkout process on amazon, I try to change my card to use for payment…and a big WTF. I cannot…