Ok, in this day and age we should expect that simple issues such as billing would go smoothly.
For the past few months, Yahoo business has been billing my card for a “generic” SM Business charge. As I have a couple dozen clients on Yahoo Services, I had assumed that somewhere along the way I had put in my billing info instead of theirs, and it would be easy to trace it out.
So I call Yahoo.
To make a 1-hour-headache-phone-call short, they WOULD NOT help me trace it out. I said, I have the transaction number, here’s a list of all of my clients, and here are the ones that it is most likely to be. I offered to send a PDF or fax of my card statement.
I didn’t have the passwords for my clients, or their security question, but was able to answer A WHOLE LIST of questions THAT ONLY THEY WOULD KNOW. But those were not on Yahoo!’s 4×6 cards, so in the end, I threatened to dispute the charges.
You know, when you have something being charged to your card, you should have a right to a little leeway in figuring it out. I was able to provide at least 10 unique and secret items that identified me, but just because they weren’t on their list of questions, I was out.
Bottom line, NEVER accidentally put your Yahoo Wallet on someone elses services.
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