In many broad metropolitan areas, when dialing a number, a “1″ is required for some areas, and not for another when making a call. Today, I went to call a client in Paris, KY, and heard that amazingly annoying message “The number you have reached doesn’t require a 1, please check the number and try again.” – which required me to redial the ENTIRE number.
Okay, wait a second – didn’t this call just happen over a high-tech parallel processing fiber optic network? So… WHY NOT JUST REMOVE IT FOR ME and complete the call? You could, if needed, say “The 1 was removed from your number as it was not needed… completing your call” … but that would be way too easy, wouldn’t it.
The same thing happens on web forms. WHY must I enter my credit card expiration date just the way you want it? Why not do a little bit of logic behind the scenes and replace that slash with a dash in the date if that’s what you want?
If I forget to type something, why not put the cursor there and ask me nicely, perhaps telling me why you need it? How about changing the color of what I forgot so I can find it on your ridiculously long web forms?